We are committed to providing fair, transparent, and timely resolution of customer grievances in line with the guidelines issued by the Reserve Bank of India

Customer satisfaction is our top priority. In case you are not satisfied with our services, you may register your complaint through our structured escalation mechanism.

Every complaint is acknowledged and tracked with a unique reference number.

⏱ Response Time: 3–5 working days

 Level 2 – Grievance Officer

If your issue is not resolved at Level 1 within the defined timeline, you may escalate it here.

 Grievance Officer Details:

📧 Email: bholamotorfinance1996@gmail.com

📍 Office Address: Bhola Motor Finance Pvt. Ltd., House No. 14, Polo Ground Colony, New   Fatehpura, Udaipur, Rajasthan– 313001

⏱ Resolution Time: 7–10 working days

This level ensures independent review of your complaint.

Level 3 – Senior Management / Nodal Officer

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate further.

Nodal Officer Details:

📧 Email: accounts@bholafinance.com

📞 Phone: +91-8279051152

📍 Registered Office: Bhola Motor Finance Pvt. Ltd. House No. 14, Polo Ground Colony, New Fatehpura, Udaipur, Rajasthan –313001

 Final internal escalation stage before external authority.

🏛 Level 4 RBI Integrated

Ombudsman Scheme (External Escalation)

If your complaint remains unresolved for more than 30 days, you

may approach the RBI Ombudsman Scheme through the RBI Complaint Management

System (CMS).

🌐 CMS Portal: https://cms.rbi.org.in

This is an independent grievance redressal platform regulated by

the RBI (Reserve Bank of India).